Could not fault RMS. From initial contact to installation, everyone was professional and courteous. Very happy we chose RMS and highly recommend.
08:48 21 Jun 22
Quick and professional service. I first called them for a minor repair to my ducted heater during which they discovered dangerous cracks in the heat exchanger. When l decided to purchase a new system a week later l didnt hesitate to call them and it was promptly installed.
22:35 20 Jun 22
The technician was prompt and fixed the issue with minimal fuss and disturbance to the home owner. Would highly recommend!
01:20 11 Jun 22
Really quality work. Good price. Excellent communicator. Problem solved there and then. Honest and reliable.
05:03 02 Jun 22
Had split system installed am very happy with it. Young men were polite. A big shout out to Liam who completed job in a polite and professional manner. And thankyou Liam and RMS for helping our young son out with his project.
Elmo de Alwis
03:05 01 Jun 22
The serviceman who attended my premises were on time and very courteous and fixed the problem in a very short time. Excellent experience, and I would not hesitate to recommend them.
19:16 20 May 22
Excellent response time. Very prompt to remedy minor follow-up problem.
03:13 20 May 22
Daniel quickly diagnosed the terminal fault with our gas ducted heater and gave helpful and honest suggestions of replacement options.
22:42 19 May 22
04:53 13 May 22
02:26 09 May 22
06:32 06 May 22
very helpful and responsive.
05:09 28 Apr 22
03:33 27 Apr 22
00:40 27 Apr 22
22:13 26 Apr 22
05:22 26 Apr 22
Good quick service and repair of heater duct in the roof. Great office receptionist to start with the week prior and then guys that came out to repair the system were polite and professional.All from a Google search and the first place I called, too easy!Cheers.
03:59 22 Apr 22
Had our heating failing. Within hours of our call the heating tech was here. Clearly explained our problem and options. Replacement heating unit due today. Great service. Prompt. Clearly reliable. Very pleased.
judith veronica Newcombe
02:20 22 Apr 22
This company gives great service and reusable advice.
00:52 22 Apr 22
Arrived early and performed a ducted heating service. Very efficient and polite.
09:45 12 Apr 22
Just want to give a big thanks to Tim and his apprentices for the great work in repairing my aircon unit. Tim’s persistence to get parts and then repairing the unit was magic! Don’t go to the big names…these guys absolutely cream them in commitment, service and quality… Thanks Tim and team….
06:04 11 Apr 22
Very good prompt service
00:28 11 Apr 22
22:28 10 Apr 22
05:55 08 Apr 22
Very prompt and very professional service
01:15 04 Apr 22
When I rang I spoke with Simone, who was engaging and helpful and was able to arrange an appointment that suited my time frame.Danny the technician , arrived within the time given and was polite and friendly. He advised me what the problem was and what he did to rectify the problem. I highly recommend this Company.
02:57 30 Mar 22
Professional and easy to get what we needed done.
00:55 25 Mar 22
00:43 24 Mar 22
Great service but insanely expensive. $299 for 15 minutes.
11:02 17 Mar 22
From initial contact with RSM sales through to installation, cannot fault the customer experience with RSM. Totally professional. Liam and his installation team were TOP notch.
00:28 17 Mar 22
Techs were professional and courteous
03:35 16 Mar 22
We had a heat pump installed. No hesitation in recommending this business 👍
05:38 14 Mar 22
01:46 07 Mar 22
Solar hot water heater installation.
03:41 28 Feb 22
07:39 25 Feb 22
01:01 14 Feb 22
Due to an unforeseen emergency, the crew was late. However, they had been on time last week for an earlier call out. They were polite, friendly, and efficient. No mess was left behind. I will certainly use this company again
00:31 11 Feb 22
23:30 09 Feb 22
Very happy with the service. Daniel was very helpful and was happy to answer my questions and give advice. Thank you
00:02 09 Feb 22
04:03 08 Feb 22
After installing a large 25w heating system with RMS 6 months earlier,, I rang them when my 20 year old hot water service needed replacing. Prices are competitive, but expertise showed by Darren and the team are second to none. From phone call to completion was just over 24 hours. Completely satisfied!
00:41 04 Feb 22
Very quick to come out for AC repair in the middle of summer and then to come back shortly after to install a new one when 25 year old unit couldn't be repaired. Very happy with all of the people I dealt with and prices seemed very reasonable.
00:19 04 Feb 22
00:05 04 Feb 22
Fast service and I appreciated being offered an earlier time slot as the weather was so humid and life was hard in an upstairs office. Would recommend!
05:55 01 Feb 22
00:47 31 Jan 22
So very happy with the service quality and cost! I’d read so many horror stories online especially for businesses you’d expect to be cheap and good like Jim’s, and was getting nervous about being ripped off, but it was very reasonable cost and they did the job fantastically! Will use again
01:34 28 Jan 22
The team arrived on time, they were polite & professional, and completed the installation, cleaning up after themselves before leaving. I am very happy with the service provided and will definitely use this company again.
Tony Mc Pherson
23:30 27 Jan 22
The young blokes were very good, did a very professional job very well mannered. Would highly recommend.
23:26 27 Jan 22
Just want to say a big thank you to Tim and Jack…. Climbing through my cob webbed ceiling to find the problem with our AC in these hot and humid conditions … great job! Fantastic ambassadors for RMS! Thanks guys!
13:19 22 Jan 22
Having been using them for a while. Very Happy with their service.
02:14 18 Jan 22
Danny arrived on time and quickly assessed that the unit was too badly damaged most likely from a power surge and that it would be best to replace the unit. While it wasn’t the news I hoped for he explained the situation and provided his expertise and knowledge in the potential solutions.
07:23 17 Jan 22
Response to my initial enquiry was very fast and I was able to have a technician attend on the day of my enquiry. The technician got our Evaporative cooling running again so we had cooling until a new unit could be installed. If it hadn't been inclement weather we would've had the new unit installed by the next day! Great service and the installation crew and the service technician were on time, great communicators and very polite and helpful. The job was done cleanly and efficiently. Will definitely be using RMS Heating and Cooling again.
23:09 11 Jan 22
Did it quickly and professionally
05:37 01 Jan 22
Evap Airconditioner wasn't working properly.Darren fixed the problem without having to replace any parts. Service was done and it works a treat now. Very happy. Would recommend highly. Thanks RMS.
23:40 20 Dec 21
Excellent service and advice. Prompt and professional after service care and attention.
05:58 16 Dec 21
On time. Nice friendly service from the receptionist to the service man. Up front with the cost of the job. Also great job done. Will use this company again
22:45 13 Dec 21
22:36 13 Dec 21
What an absolute delight Daniel was! Tempted to have summer and winter checks each year instead of bi-annual just to see and chat with him again 😁
03:50 12 Dec 21
I had my Gas safety compliance done with RMS and Daniel (tech) was very nice and professional - recommended!
07:49 05 Dec 21
I called to have my existing evaporative cooling system serviced. When Daniel had a look at the system, it had safety issues that would be costly to repair, so a unit changeover was recommended. It was booked in for the next day, and the guys were very efficient and completed the task with a very friendly approach. I wasn't exactly prepared for a new unit cost, but the existing one was a fair age, and I was comfortable with the quote. I would have no hesitation in recommending RMS for similar jobs. The service was spot on and very prompt, not having to wait weeks for them to turn up. Summer heat can now show itself and I will be very comfortable inside.
09:41 30 Nov 21
00:18 29 Nov 21
01:22 25 Nov 21
23:05 19 Nov 21
Communication with me was clear and all paperwork from quote stage to final invoice clear. The certificates of electrical compliance and plumbing for the air con work were given to me and emailed within 3 days.Their team who installed it were helpful and pleasant to have in my house. They were really great to deal with.
08:34 06 Nov 21
Fixed a long time problem at a glance, very thankful.
06:52 21 Oct 21
06:03 18 Oct 21
Liam and his crew worked extremely hard in a very difficult spot under my house, I could not fault their dedication to the job. Would have no hesitation in recommending them, they were very polite and courteous young men.
01:30 18 Oct 21
Prompt service and thorough 😊
22:17 07 Oct 21
Very professional outfit from start to finish. Good communicators, punctual and work completed to high standard. Would definitely recommend.
02:36 07 Oct 21
05:47 30 Sep 21
00:39 23 Sep 21
Cannot recommend them enough, the staff are very courteous and efficient. Their work ethic is exemplary.
23:37 22 Sep 21
Andries van Wyk (GenDemo)
10:55 22 Sep 21
Really pleased with the company. Their service was really prompt, very competitive price, great communication, great help with the rebates and neat and quick installation.
02:53 21 Sep 21
01:52 17 Sep 21
Needed a reputable company for gas & electrical compliance for rental properties. Easy liaising with admin & works done correctly & promptly. Very professional transaction with a company I did not know with a very competitive price. Will definitely be using them again
05:03 15 Sep 21
Great company to deal with. Prices are competitive and staff kept trying to contact tenant in our rental property until they successfully arranged a time with her. Would definitely recommend
04:07 14 Sep 21
06:07 13 Sep 21
03:17 13 Sep 21
Lovely workers, turned up on time explained what doing, all good
06:51 10 Sep 21
I have been extremely happy with the service provided. They were extremely professional, I was very impressed. Would not hesitate to recommend them.
04:10 10 Sep 21
00:15 05 Jun 21
05:38 25 May 21
RMS Heating and Cooling Melbourne have been very professional and so easy to deal with, from enquiry right through to installation. Thank you guys for all your help!
01:41 22 Feb 21
I rang RMS when my evaporative cooling remote started flashing "service". They were able to send a tech the next day, who explained things very clearly and concisely and provided a quote within a couple of hours. I approved the quote and a whole system change over happened the next day! So rang on a Friday, had a new unit installed by 11:30am on Tuesday during a Melbourne heatwave. The techs who did the system changeover also took photos of some damaged tiles on my roof for me - this was not asked for but showed a high level of care and customer service that I am very grateful for. Due to their professionalism, swiftness and ease of communication, I would definitely use RMS again.
02:18 22 Jan 21
Technicians were reliable, efficient and respectful. Thank you for fixing our air conditioner!
03:35 22 Dec 20
We called RMS to have a look at our heating system which failed after a blackout. Originally we had another provider come out and tell us that the whole system needed replacing for $24k.Darren responded quickly and was on time. He took a look at our heating unit and simply reset it and got it working again. There was no call-out fee and Darren was very professional and helpful. He did give us a good quote to replace our aging heater anyway, and we will be following this up in the near future (likely when winter comes around).Really good, professional and honest service - we'll be going back to RMS with any future problems with our heating and cooling.
21:56 08 Oct 20
Thanks, Darren, we love our heater & Remote, will advertise & recommend use guys.
09:37 21 Sep 20
They replaced our gas hot water system. Very professional, on schedule, a good job. No complaints at all about them.
08:08 10 Sep 20
From my first contact with the sales team, through to the completion of the job, it was seamless and the installation process couldn't have been easier. So happy with the system and how helpful the team was! Highly recommend!!
23:12 08 Sep 20
RMS Heating and Cooling were very professional and the advice they gave me on Hot Water Heat Pumps was great and the installation was done on time. I would highly recommend them.
09:21 03 Sep 20
Great service, very knowledgable and were happy to answer any questions i had about my heater and AC.Highly recommend!
05:17 03 Sep 20
The team at RMS are very knowledgeable and were able to quickly repair my heater when it broke down. Highly recommend
04:40 03 Sep 20
Knowledgable team that provided me with multiple options when asked about heating and cooling my home. Fairly priced and very professional.
04:30 03 Sep 20
Had a broken down heating unit, these guys were quick to respond and came the next day for a quote. Quick and reliable!
01:57 17 Aug 20
We had an installation carried out at my parents house and they were over the moon with the installion. 5 stars
11:57 12 Aug 20
Had a call From Darren after getting a recommendation off a heater repair bloke that I needed a new ducted heater. All my ducts were on the ground and broken and the heater core had holes in it. It was 17 years old. Supplied a quote via email instantly and had the appointment booked in for the following week. Finance also approved over the phone. 2 blokes rocked up on time and had a new heater and all ducts installed in a couple of hours. Heater working great. Pretty simple process and was done really quick.
02:48 03 Jul 20
My heating system was not working properly and these guys just solved the problem over the phone. Very friendly and extremely helpful!!!
09:45 23 Mar 20
Great service of our 3 zone air-conditioning and heater system. House now has excellent climate control again. Thanks team!
21:31 18 Dec 19
We have used RMS To install air conditioning for our house and my mother’s house and we are super happy with their work. They know their stuff, the jobs are always done properly and neatly and the team is always great to work with. We highly recommend them
06:10 04 Nov 19
My experience with this company from the first time I contacted them has been outstanding. Their advice was frank and honest, their prices were reasonable and their service was excellent. Their installer and electrician arrived exactly on time, did an outstanding job, explained the operation of the unit to me and cleaned up afterwards (even took away the packaging!). If I need a heating/cooling unit in the future, I will go straight to RMS. From the receptionist to the guys who installed the unit, everyone did their job professionally and made this such a pleasant experience.
06:01 29 Oct 19
we were very happy with the conduct and workmanship of your installation crew and the way they performed their task, also Tim was very professional and ran through the different options we had during the quotation stage.We can recommend RMS to anyone.
07:47 18 Sep 19
All of the guys who worked on the job provided excellent customer service - they were courteous, friendly and approachable, worked well as a team, answered all of our questions, respected our property and their professional approach gave us confidence that the job would be completed with no issues. And it was.
04:56 27 Aug 19
Guys did an amazing job of my evaporative cooling system. Would highly recommend with summer coming. Darren the installer was terrific.
09:01 12 Jun 19
They responsed to our enquiry well.
03:39 17 Apr 19
The staff were very professional and efficient. The price for the new heating system was very reasonable and the men doing the installation cleaned up after themselves and took the old unit away. They responded to my call in a timely manner and the new system was installed within 2 days. I would definitely recommend RMS and use them again in future if the need arose.
10:22 14 Feb 19
Great service great guys to deal with.
06:08 16 Jul 18
Fantastic Service and helpful friendly staff. Booked a service and the technician was on site in 45 minutes and solved the problem. Many thanks. Will definitely recommend.
01:21 26 Mar 18
Highly recommend. Great service, arrived on time for installation of new heater. Clean, tidy and professional workers and showed me all functions of heater before leaving. Great price too very happy. Thanks guys !!
22:33 13 Mar 18
02:24 30 Jan 18
Wow! I didn’t realise how stressful a broken aircon can be on the family. And of course it happen when it was 40 degrees.I rang RMS and from their support team to the installations team they were just fantastic. And more to the point they got it done within the week.Thank you so very much