I rang RMS when my evaporative cooling remote started flashing "service". They were able to send a tech the next day, who explained things very clearly and concisely and provided a quote within a couple of hours. I approved the quote and a whole system change over happened the next day! So rang on a Friday, had a new unit installed by 11:30am on Tuesday during a Melbourne heatwave. The techs who did the system changeover also took photos of some damaged tiles on my roof for me - this was not asked for but showed a high level of care and customer service that I am very grateful for. Due to their professionalism, swiftness and ease of communication, I would definitely use RMS again.
02:18 22 Jan 21
Technicians were reliable, efficient and respectful. Thank you for fixing our air conditioner!
03:35 22 Dec 20
We called RMS to have a look at our heating system which failed after a blackout. Originally we had another provider come out and tell us that the whole system needed replacing for $24k.Darren responded quickly and was on time. He took a look at our heating unit and simply reset it and got it working again. There was no call-out fee and Darren was very professional and helpful. He did give us a good quote to replace our aging heater anyway, and we will be following this up in the near future (likely when winter comes around).Really good, professional and honest service - we'll be going back to RMS with any future problems with our heating and cooling.
21:56 08 Oct 20
Thanks, Darren, we love our heater & Remote, will advertise & recommend use guys.
09:37 21 Sep 20
They replaced our gas hot water system. Very professional, on schedule, a good job. No complaints at all about them.
08:08 10 Sep 20
From my first contact with the sales team, through to the completion of the job, it was seamless and the installation process couldn't have been easier. So happy with the system and how helpful the team was! Highly recommend!!
23:12 08 Sep 20
RMS Heating and Cooling were very professional and the advice they gave me on Hot Water Heat Pumps was great and the installation was done on time. I would highly recommend them.
09:21 03 Sep 20
Great service, very knowledgable and were happy to answer any questions i had about my heater and AC.Highly recommend!
05:17 03 Sep 20
The team at RMS are very knowledgeable and were able to quickly repair my heater when it broke down. Highly recommend
04:40 03 Sep 20
Knowledgable team that provided me with multiple options when asked about heating and cooling my home. Fairly priced and very professional.
04:30 03 Sep 20
Had a broken down heating unit, these guys were quick to respond and came the next day for a quote. Quick and reliable!
01:57 17 Aug 20
We had an installation carried out at my parents house and they were over the moon with the installion. 5 stars
11:57 12 Aug 20
Had a call From Darren after getting a recommendation off a heater repair bloke that I needed a new ducted heater. All my ducts were on the ground and broken and the heater core had holes in it. It was 17 years old. Supplied a quote via email instantly and had the appointment booked in for the following week. Finance also approved over the phone. 2 blokes rocked up on time and had a new heater and all ducts installed in a couple of hours. Heater working great. Pretty simple process and was done really quick.
02:48 03 Jul 20
My heating system was not working properly and these guys just solved the problem over the phone. Very friendly and extremely helpful!!!
09:45 23 Mar 20
Great service of our 3 zone air-conditioning and heater system. House now has excellent climate control again. Thanks team!
21:31 18 Dec 19
We have used RMS To install air conditioning for our house and my mother’s house and we are super happy with their work. They know their stuff, the jobs are always done properly and neatly and the team is always great to work with. We highly recommend them
06:10 04 Nov 19
My experience with this company from the first time I contacted them has been outstanding. Their advice was frank and honest, their prices were reasonable and their service was excellent. Their installer and electrician arrived exactly on time, did an outstanding job, explained the operation of the unit to me and cleaned up afterwards (even took away the packaging!). If I need a heating/cooling unit in the future, I will go straight to RMS. From the receptionist to the guys who installed the unit, everyone did their job professionally and made this such a pleasant experience.
05:20 31 Oct 19
RMS Heating and Cooling Melbourne have been very professional and so easy to deal with, from enquiry right through to installation. Thank you guys for all your help!
06:01 29 Oct 19
we were very happy with the conduct and workmanship of your installation crew and the way they performed their task, also Tim was very professional and ran through the different options we had during the quotation stage.We can recommend RMS to anyone.
07:47 18 Sep 19
All of the guys who worked on the job provided excellent customer service - they were courteous, friendly and approachable, worked well as a team, answered all of our questions, respected our property and their professional approach gave us confidence that the job would be completed with no issues. And it was.
04:56 27 Aug 19
Guys did an amazing job of my evaporative cooling system. Would highly recommend with summer coming. Darren the installer was terrific.
09:01 12 Jun 19
They responsed to our enquiry well.
03:39 17 Apr 19
The staff were very professional and efficient. The price for the new heating system was very reasonable and the men doing the installation cleaned up after themselves and took the old unit away. They responded to my call in a timely manner and the new system was installed within 2 days. I would definitely recommend RMS and use them again in future if the need arose.
10:22 14 Feb 19
Great service great guys to deal with.
06:08 16 Jul 18
Fantastic Service and helpful friendly staff. Booked a service and the technician was on site in 45 minutes and solved the problem. Many thanks. Will definitely recommend.
01:21 26 Mar 18
Highly recommend. Great service, arrived on time for installation of new heater. Clean, tidy and professional workers and showed me all functions of heater before leaving. Great price too very happy. Thanks guys !!
22:33 13 Mar 18
02:24 30 Jan 18
Wow! I didn’t realise how stressful a broken aircon can be on the family. And of course it happen when it was 40 degrees.I rang RMS and from their support team to the installations team they were just fantastic. And more to the point they got it done within the week.Thank you so very much