Updated December 2020

RMS Heating and Cooling has a firm commitment to privacy in accordance with the Guidelines for Federal and ACT Government World Wide Web sites issued by the Australian Privacy Commissioner. RMS Heating and Cooling is bound by the Privacy Act 1988 (Cth) (“Privacy Act”), which sets out principles concerning the protection of your personal information. Set out below is information that RMS Heating and Cooling is required to communicate to our customers. This statement may be amended by us from time to time. This information does not restrict RMS Heating and Cooling under the Privacy Act in any way.

Your personal information

The personal information we collect and store may include your name, email address, phone number, suburb, product interest & comments. Personal information is collected by RMS Heating and Cooling to enable us to provide you with the products and services you have requested and to assist us to improve our products and services. Under the privacy act, you may retain anonymity via retaining the right to enter your details under a pseudonym identity.

How we collect personal information

RMS Heating and Cooling collects personal information through the customer enquiry forms on our website at www.rmsheatingandcooling.com.au and through our call centre.

How we use your personal information

Your personal information may be used in order organise for companies to provide quotations of their services.

Your personal information is collected

RMS Heating and Cooling can promote and market products and services to you. If you do not want RMS Heating and Cooling to contact you to promote and market our products, services and special offers to you, please email privacy sales@r-mech.com.au

When we disclose your personal information

In order to deliver the services you require or for the purposes set out above, RMS Heating and Cooling may disclose your personal information to organisations outside RMS Heating and Cooling. Your personal information is disclosed to these organisations only in relation to RMS Heating and Cooling providing services to our customers.

These organisations may carry out:

  • customer enquiries;
  • information technology services;
  • marketing, telemarketing and sales services;
  • market research; and
  • Website usage analysis.

RMS Heating and Cooling takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.

In addition, we may disclose your personal information to:

  • your authorised representatives or legal advisers (when requested by you to do so);
  • credit-reporting and fraud-checking agencies;
  • credit providers (for credit related purposes such as creditworthiness, credit rating, credit provision and financing);
  • our professional advisers, including our accountants, auditors and lawyers;
  • government and regulatory authorities and other organisations, as required or authorised by law;


RMS Heating and Cooling may use ‘cookies’ on our websites. Cookies are an industry standard and most major websites use them. A cookie is a small text file that our websites may place on your computer. Usually, cookies are used as a means for websites to remember your preferences. As such, cookies are designed to improve your experience of the websites you visit. In some cases, cookies may collect and store personal information about you. RMS Heating and Cooling extends the same privacy protection to your personal information, whether gathered via cookies or from other sources. Most internet browsers are pre-set to accept cookies; however you can adjust your Internet browser to disable cookies or to warn you when cookies are being used. However, if you disable cookies, you may not be able to access certain areas of our websites or take advantage of the improved website experience that cookies offer. RMS Heating and Cooling may also collect Internet Protocol (IP) addresses. IP addresses are assigned to computers on the internet to uniquely identify them within the global network. RMS Heating and Cooling collects and manages IP addresses as part of the service of providing internet session management and for security purposes. RMS Heating and Cooling may also collect and use web log, computer and connection information for security purposes and to help prevent and detect any misuse of, or fraudulent activities involving the RMS Heating and Cooling websites. RMS Heating and Cooling may use third parties to analyse usage statistics on our websites. Such analysis is performed using data collected from our websites. The technology used by the third parties is not intended to collect personally identifiable information. In some limited circumstances, some personally identifiable information is collected, for example, when an email address is incorporated into a URL string. Personally identifiable information collected in this way is not used by the third party or RMS Heating and Cooling for any purpose.

Help us to ensure we hold accurate information

RMS Heating and Cooling takes all reasonable precautions to ensure that the personal information we collect, use and disclose is accurate, complete and up-to-date. However, the accuracy of that information depends to a large extent on the information you provide.
That’s why we recommend that you:

  • let us know if there are any errors in your personal information; and
  • Keep us up to date with changes to personal information such as your name, address, and contact details. by emailing sales@r-mech.com.au

You can access your personal information

You have a right to access your personal information, subject to some exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. RMS Heating and Cooling reserves the right to charge a fee for searching for, and providing access to, your information.

How to contact us

If you have any questions in relation to privacy or would like to ‘opt out’ or have us delete your personal information, please Email: sales@r-mech.com.au

Further information

Further information on privacy is available at the website of the Office of the Australian, Information Commissioner http://www.oaic.gov.au/